We take your privacy seriously, and we’re sure you do too. We understand privacy policies can look daunting so we’ve summarised a few of the key points below, but we’d still love you to take the time to read it in full.
We work to support conservation, not sell your data, so we only collect as much as we need to allow our website to run the best it can and to fulfill our legal obligations.
By giving us this data, you agree it may be stored and processed outside the European Economic Area and we promise to do all we can to ensure this is done securely.
We will only send you marketing information if you have agreed to it.
We may share your information with companies within our group which will not be publicly available, although we may have to pass on your details where required by law.
We will never sell your data.
The information we collect about you
We may collect, process, store, and transfer the following information about you:
- Information that you give us: This is information about you that you give to us by: (i) entering and using our website; (ii) filling in forms; or (iii) corresponding with us by telephone, post, email, or otherwise. This may include:
- Identity Data such as your name; and
- Contact Data such as your email address, phone number, and physical address.
- Information that our application and other systems collect about you: When you visit our website, WordPress will automatically collect some information about you and your visit. This may include:
- Technical Data such as the internet protocol (IP) address used to connect your device to the internet, your location, time zone setting, browser type and version; and
- Usage Data such as information about the pages you visit and how you use our application.
If you exchange emails, telephone conversations, or other electronic communications with our employees and other staff members, our information technology systems will record details of those conversations and may also record their content.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data), nor do we collect any information about criminal convictions and offences.
This application is not intended for Children and we do not knowingly collect data relating to children.
Cookies are small files which are placed on your computer when you access a website or application. While cookies themselves do not contain or collect information, they can be read by a server to help a website deliver a more user-friendly service.
Purposes for which we use your personal data
We may use your information for the following purposes:
|Purpose/Activity||Type of Data||Lawful basis for processing including basis of legitimate interest|
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To comply with our legal and regulatory obligations and bring and defend legal claims||
|(a) Necessary to comply with a legal obligation|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)||
(c) Marketing and Communication
|(a) Necessary for our legitimate interests|
We may from time to time review information about you held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations.
To the extent permitted by applicable law, these reviews will be conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counter-parties.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may also process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may use your Identity, Contact, Technical, and Usage data to form a view on what marketing we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will only receive marketing communication from us if you have agreed to do so.
You will receive marketing communications from us if you have requested information from us and you have not opted out of receiving marketing. We will request your express opt-in consent to receive third party marketing communications before we share your personal data with any third party for marketing purposes.
Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marking communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Disclosure and international transfer of your information
We may disclose your personal data about you where it is reasonably necessary for the various purposes set out above:
- where applicable, to service providers who host our application or other information technology systems or otherwise hold or process your personal data on our behalf, under strict conditions of confidentiality and security;
- to other parties within the Lifescape group
- to a person who takes over our business and assets, or relevant parts of them; or
- in exceptional circumstances:
- to competent regulatory, prosecuting and other governmental agencies, or litigation counter-parties, in any country or territory; or
- where we are required by law to disclose such personal data.
These disclosures may involve transferring your personal data overseas. If you are in the European Economic Area (the “EEA”) or the UK after it has left the EEA, you should be aware that this may include transfers to countries outside the EEA / UK, which do not have similarly strict data privacy laws. In those cases, where we transfer personal data, we will do so in accordance with applicable data privacy laws, for example by ensuring that any such arrangements are governed by data transfer agreements or mechanisms, designed to ensure that your personal data is protected (including, where appropriate, under an agreement on terms approved for this purpose by the European Commission).
Third-party websites and applications
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retention and deletion of your information
We intend to keep your personal data accurate and up-to-date. We will delete the information that we hold about you when we no longer need it or in circumstances when you exercise your legal rights as described below.
We retain your personal data for as long as necessary for the fulfilment of the purposes for which it was collected or to which you have given your consent, except where otherwise provided for by law.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information without further notice to you.
In accordance with applicable data privacy laws, you have the right to:
- Request access to the personal data that we hold about you;
- Request the correction of any inaccurate personal data we hold about you;
- Request the deletion of your personal;
- Object to processing of your personal data;
- Request the restriction of processing your personal data;
- Request the transfer of your personal data (known as a “data portability” right) to you or a new service provider; and
- Withdraw consent to the processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us.
You have the right to lodge a complaint with the relevant supervisory authority at any time. We would, however, appreciate the chance to deal with your concerns before you approach the applicable regulator, so in the event of any concerns please contact us in the first instance.
We may need to request specific information from you to help us to confirm your identity in order to exercise your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Changes to this policy